Dataworld Kenya provides you with contact center solutions that are easy to deploy, integrate, and manage. Our contact center solutions connect you with your business partners and clients. They are highly reliable ass they enhance customer service, enabling customers to get fast responses and solutions for any issue raised. Also defined as a customer interaction center, a contact center acts as a center where all customer contacts are managed. A contact center comprises one or two call centers, but can as well include other kinds of customer contact at the same time, including e-mail newsletters, Website inquiries and chats, as well as as different information from customers during in-store purchasing. A contact center comes with a special software that allows contact details to be directed to the right people, contacts that are being tracked, and information that is being sought. Contact centers are essential for a business for purposes of multichannel marketing. We deliver solutions that provide a platform for inbound, outbound, blended contact centers.
The Contact Center solutions that we provide integrate traditional service provider lines with VoIP Technology to transform the communication methods of your business. Users can enjoy maximum advanced features at a low affordable price. An embedded web-based management enables you to operate your contact center from any remote location around the world. Our reliable contact center solutions enable you to adjust settings so as to suit your business needs. They also boost the productivity of workers, hence maximizing productivity. It does not matter if you have a large contact center with multiple sites, or if you are seeking for a cost effective way of sharing calls among workers in your organization ; Vector Kenya is here to see your business through all its developmental stages by empowering you with the right communication solutions.
Features of Our Contact Center Solution :
Our contact centers are designed to deliver comprehensive communications. They are highly efficient, ensuring that you do not miss out on any information.Some of the most advanced features that our contact centers are equipped with include:
- Caller ID Routing for Privileged customers
- DID (Called Number) wise routing to process. Call Queuing and Call waiting
- Skill-based ACD (Automatic Call Distribution)
- Call Queuing, Queue waiting for a message, Queue Overflow
- Call Routing to Scheduler, Voice Mail, External Number, and IVR.
- Number Masking
- Comprehensive reporting
- User Configurable IVRS and CRM
- Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In, and much more.
Our Contact center solutions are highly scalable and feature rich advanced features so as to meet the growing demands of modern business conditions. We deliver communication products that support all the communication methods. Our Contact Center solutions in Kenya deliver maximum deployment flexibility in all business scenarios.